Quality Management System (4) Support & Operation (7,8) Plan. Do. Check. Act. Organization and its context (4) Customer requirements. Needs and expectations of relevant Intersted parties (4) Leadership (5) Planning (6) Performance evaluation (9) Improvement (10) Customer satisfaction. Results of the QMS. Products and services. This diagram is published in ISO 9001:2015 showing structure of standard in PDCA cycle. We are going to use this diagram to show which inventive principles are effective in different clauses of ISO 9001 standard and phases of PDCA cycle. Reference: ISO 9001:2015 Figure 2.
